Returns & Exchanges
Due to the perishable nature of our artisanal baked goods, we strive for perfection in every order and offer solutions for any items that do not meet our quality standards. If you are unsatisfied with your purchase, please contact us within 24 hours of pickup or delivery so we can make it right.
Inspect Your Order
Please check your pastries or cakes immediately upon receipt to ensure everything is correct and meets your expectations.
Contact Our Bakery
If there is an issue, call our Noe Valley storefront or email our support team with your order number and a brief description of the concern.
Provide Documentation
For quality concerns or damage during transit, please take a quick photo of the product and packaging to help our team assess the issue.
Resolution Process
Depending on the situation, we will provide a replacement, store credit, or a refund to ensure you have a positive experience with our bakery.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing